Frequently Asked Questions

• About our accounts
• How do I close my account?


• Email Account How-Tos
• How do I renew a FREE subscription?
• How do I change my email address or username?
• How do I upgrade my account?
• How do I set up/manage my aliases?
• How do I use multiple identities?
• How do I set up email filters?


• Getting started
• New Graduate FAQ
• How do I import my emails and contacts from another email ac...?


• Glossary
• SMTP
• What is Greylisting?
• IMAP/POP
• SSL/TLS
• Spam, Phishing and Spoofing


• Most Common Questions
• What is the total maximum file size an email attachment can be?
• How can I archive my emails for safekeeping or transfer?
• I can't send/receive emails from my mail client/phone.


• Registration
• I am staying on at Edinburgh, how do I stop my SMS account f...?


• Tips and information
• Password Strength Tips & Tricks


• Troubleshooting
• I don't think I am receiving any emails.
• My email forwarding is not working.
• Emails people send to me are bouncing back to them!