Frequently Asked Questions

• About our accounts
• How do I close my account?


• Email Account How-Tos
• How do I renew a FREE subscription?
• How do I change my email address or username?
• How do I upgrade my account?
• How do I set up/manage my aliases?
• How do I use multiple identities?
• How do I set up email filters?


• Getting started
• New Graduate FAQ
• How do I import my emails and contacts from another email ac...?


• Glossary
• SMTP
• What is Greylisting?
• IMAP/POP
• SSL/TLS
• Spam, Phishing and Spoofing


• Most Common Questions
• What is the total maximum file size an email attachment can be?
• How can I archive my emails for safekeeping or transfer?
• I can't send/receive emails from my mail client/phone.


• Registration
• I am staying on at Edinburgh, how do I stop my SMS account f...?


• Tips and information
• Password Strength Tips & Tricks


• Troubleshooting
• I don't think I am receiving any emails.
• My email forwarding is not working.
• Emails people send to me are bouncing back to them!

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If you wish to fully cancel your account, you can do so by contacting our helpdesk at help@aluminati.net

After the account has been cancelled, you will no longer be able to log in or use it. If you wish to access the service again, you will need to create a new account.

 

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