Support site for ed-alumni.net email

Welcome to the support service for the University of Edinburgh Alumni Email Service.

The Alumni Email Service (Email for Life) was suspended in June 2020. If you registered for the service prior to this, you should still be able to log in here, via the service developer, Aluminati. You can contact the Aluminati support team at help@aluminati.net for more information on how to log in.

We are continuing to look for new ways to enhance your membership of the Edinburgh alumni community. For information on other benefits offered to alumni, please visit: https://www.ed.ac.uk/alumni/services/benefits

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Service Updates

Problems sending emails

Last Updated: 12-Jun-2026 08:47

We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender. 
 
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
 
Update
 
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
 
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
 
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.

Issue with sending and forwarding to Yahoo email addresses

Last Updated: 26-Jan-2026 02:51

We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
 
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
 
Update - The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.

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